My tickets
Receive and find your tickets
Your tickets are issued as soon as payment is confirmed. You can find them at any time in “My tickets” in your account, with a QR code to show at the entrance. A confirmation email is also sent to you, but your tickets stay available even if it doesn't arrive.
When are my tickets issued?
A ticket only exists once our payment provider has confirmed the payment. For a free order, it is issued as soon as the order is validated. Until payment is confirmed, no ticket is issued, and you will not be charged twice if you wait.
Where can I find them?
- Sign in, then open My tickets: each ticket shows its QR code, the event, the date and the ticket type.
- Open a ticket to download it as a PDF.
- Find the payment details in My orders.
I ordered without an account
Your order can still be viewed from the browser you used for the purchase, and the confirmation email repeats its details. If you switch devices and can no longer find your tickets, contact us and tell us the email address used for the order.
Frequently asked questions
- Do I need to print my ticket?
- No, unless the organizer states otherwise. The QR code displayed on your phone is enough.
- Can I still access my tickets if the email doesn't arrive?
- Yes. Tickets are linked to your account and remain visible in My tickets, whether or not the email is sent.