My tickets
I haven't received my email or my ticket
If you have received nothing, first check your spam folder, then sign in: your tickets are in “My tickets” as soon as payment is confirmed. If your order still can't be found after that, contact us with your order number.
What to check, in order
- Look in your spam folder and in the “Promotions” or “Updates” tabs of your mailbox.
- Check the email address entered at checkout: a typo prevents the message from being delivered.
- Sign in and open My tickets: if the ticket is there, the purchase is valid, even without an email.
- Open My orders: the status shows whether payment is confirmed, pending or failed.
If the order doesn't appear anywhere
Don't pay again right away: a payment can take a few minutes to be confirmed (see Payment declined, failed or pending). If nothing appears after that, contact us and tell us the email address used, the event, the order date and, if you have it, your bank statement.