Payment and pricing
Payment declined, failed or pending
If payment shows “pending”, don't pay again: we are checking your payment and your tickets arrive as soon as it is confirmed. If it failed, no ticket was issued; you can try again or choose another payment method as long as your reservation is active.
Payment pending
Message shown: “We are checking your payment. You do not need to pay again.” Some payments are confirmed by the bank after a few minutes. Leave the page open or come back to My orders: once confirmed, the tickets appear in My tickets and an email is sent to you.
Payment failed
Message shown: “The payment did not go through. No ticket has been issued. Try again or choose another method.” The most common causes:
- card limit reached or insufficient funds;
- 3-D Secure authentication not completed or expired;
- online payments blocked by your bank: contact them or try another card;
- card details entered with an error.
My reservation has expired
Tickets are held for a limited time. After that, they are put back on sale: return to the event page and start your selection again, if tickets are still available.
I was charged but I have no ticket
A pending charge at your bank is not necessarily a completed payment: it usually disappears on its own within a few days if the order is not confirmed. If the amount stays charged and no ticket appears after an hour, contact us with your statement and the email address of the order: we will reconcile the payment and either issue your tickets or refund you.